Privacy Policy m29

M29 is fully committed to protecting user privacy. As an online entertainment platform serving Malaysian users, we understand how important the trust you place in us is when sharing personal information. This Privacy Policy is crafted to ensure you have a clear understanding of how your data is handled from start to finish.

This policy applies to all information collected through the m29 website, our mobile app, and any related services we provide. Continued use of our platform after any changes to this Privacy Policy are published will be considered your acceptance of the updated terms.

M29 collects information necessary to provide a safe, fair, and responsible service. The types of data we collect can be divided into three main categories:

Information You Provide Directly

• Full name, date of birth and identity card or passport number (for KYC verification).
• Email address, phone number, and residential address.
• Payment method details such as bank name and account number for deposit and withdrawal processing purposes.
• Copies of identification documents submitted during the identity verification process.
• Any information you provide when contacting our support team.

Automatically Collected Information

• IP address, web browser type, operating system, and device information.
• Activity log data including pages visited, session duration, and in-platform actions.
• Technical performance data for troubleshooting and system improvement purposes.

Information from Third Parties

• Verification data from third-party KYC service providers used to confirm your identity.
• Payment processing information from financial service providers we work with.

Every piece of data we collect is used for clear and legitimate purposes. m29 does not use your information for any purpose outside the scope stated here:

• Account management: Registering your account, verifying your identity and securely processing all financial transactions.
• Service provision: Ensuring you can seamlessly access all available games, promotions and platform features.
• Security and fraud prevention: Identifying and blocking any suspicious activity that could compromise your account or the integrity of the platform.
• Legal compliance: Fulfilling our obligations under anti-money laundering (AML) laws and the requirements of relevant authorities.
• Service communications: Sending you important notifications related to your account, transactions and policy updates.
• Platform improvements: Analysing usage patterns to continually enhance the user experience and technical performance of the m29 platform.
• Customer support: Processing and resolving any enquiries or complaints you submit to our support team.

M29 does not share your personal information with third parties except in the following circumstances, and only to the extent necessary for the stated purposes:

• Service providers: Technology providers, payment processors and KYC services we use to operate the platform. All parties are bound by strict confidentiality agreements.
• Relevant authorities: When required by law, court order, or instruction from a legitimate regulatory authority.
• Fraud prevention: Sharing necessary information with fraud prevention agencies to protect the platform and other users.
• Business transfers: In the event of a merger, acquisition, or asset transfer involving m29, user information may be transferred as part of that process, with appropriate notice provided to users.

Protecting your information from unauthorised access, breaches and misuse is one of m29's top technical priorities. We implement multiple layers of security to ensure your data remains protected at all times:

• 256-bit SSL encryption: All data transmitted between your device and m29 servers is encrypted using industry-grade encryption technology.
• Encryption of data at rest: Sensitive information stored in our databases, including passwords and financial data, is encrypted using recognised algorithms.
• Strict access controls: Only authorised personnel may access user data, and all access is logged and monitored.
• 24/7 Monitoring: Our security systems are continuously monitored to detect and respond to any threats in real time.
• Regular security testing: m29 conducts regular security assessments and penetration testing to identify and address any vulnerabilities.

M29 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Analytics cookies: Helping us understand how users interact with the platform so we can continually improve our services.
• Preference cookies: Storing your personal settings such as language and display preferences for a smoother return experience.
• Performance cookies: Collecting data on the platform's technical performance to help us detect and resolve issues faster.

You can manage your cookie preferences through your web browser at any time. However, disabling certain cookies may affect the functionality of some platform features.

As an m29 user, you have certain rights regarding your personal information. m29 fully respects and facilitates the exercise of these rights:

To exercise any of the above rights, please contact the m29 support team via live chat. We will process your request within a reasonable timeframe and provide a clear response.

M29 retains your personal information only for as long as it is needed for the purposes stated in this policy or as required by law:

• Active account data: Retained for the duration your account remains active and for the required period following account closure to meet legal obligations.
• Financial transaction records: Retained for a minimum of seven years as required by applicable financial and anti-money laundering laws.
• KYC verification documents: Retained for the period specified by the relevant authorities, typically between five and seven years.
• Communication log data: Retained for a shorter period, generally not exceeding two years, unless required for investigations or legal proceedings.

When data is no longer needed, we will securely delete or anonymise it using industry-standard methods.

The m29 platform is strictly for adults aged 18 and above. We do not knowingly collect, process or store any personal information from individuals under the age of 18.

M29 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other legitimate reasons. Any significant changes will be communicated to you via email or in-platform notification.

• The "Last Updated" date at the top of this document will always reflect the latest version of the Privacy Policy.
• Your continued use of the m29 platform after any amendments are published constitutes your acceptance of the updated policy.
• If you disagree with any changes, you have the right to close your account and stop using the platform.